Privacy Notice | Monica Loretti

Last updated: 4 August 2026

This Privacy Notice explains how Fashion Factory sp. z o.o., operating under the Monica Loretti brand, collects, uses, stores and protects the personal information you provide through our website forms.

It applies in particular when you register your interest in an offer, promotion, event, appointment or other Monica Loretti opportunity.

1. Who we are

The data controller responsible for your personal information is:

Fashion Factory sp. z o.o.
ul. F. Chopina 8 lok. S3
20-026 Lublin
Poland

Trading brand: Monica Loretti

Email: [email protected]

In this Privacy Notice, “Monica Loretti”, “we”, “us” and “our” refer to Fashion Factory sp. z o.o.

2. What personal information we collect

Depending on the form you complete, we may collect:

your name;
your email address;
your telephone number;
your company or bridal store name;
your country, city or business address;
information about your interest in the relevant offer;
any information you include in the comments or message field;
the date, time and source of your submission;
a record of your consent and any subsequent withdrawal of consent.

Please do not provide sensitive personal information through our forms unless we specifically ask for it and explain why it is required.

3. How we use your information

We use the personal information you submit to:

contact you about the specific offer, promotion or event for which you registered;
verify your eligibility for the offer;
respond to your questions or requests;
arrange an appointment, exhibition meeting or follow-up conversation;
administer and fulfil the offer;
maintain a record of your consent and communication preferences;
protect our legal rights and prevent misuse or fraudulent submissions.

We will not use the information submitted through this form to send unrelated marketing communications unless you have separately agreed to receive them.

4. Our lawful basis for processing

When you ask us to contact you about an offer and select the consent checkbox, we rely on your consent to process your personal information for that purpose.

You may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

In limited circumstances, we may also process certain information because:

it is necessary to take steps at your request before entering into a contract;
we have a legitimate interest in protecting our business, maintaining accurate records and handling legal claims; or
we are required to retain information to comply with a legal obligation.

5. Is providing your information mandatory?

Providing your personal information is voluntary. However, we may be unable to contact you, process your registration or provide the requested offer if you do not provide the information marked as required on the form.

You are free to refuse or withdraw marketing consent without affecting your ability to browse our website.

6. Who we may share your information with

We may share your information only where necessary with:

authorised Monica Loretti employees;
an authorised Monica Loretti distributor, agent or sales representative responsible for your country or territory;
service providers that operate our website, forms, CRM system, email services, hosting, data storage or IT support;
professional advisers, authorities or courts where disclosure is required by law or is necessary to protect our legal rights.

Where an authorised distributor or sales representative receives your details, they may contact you solely in connection with the relevant Monica Loretti offer or request.

Our service providers may only use your information in accordance with our instructions and must protect it appropriately.

We do not sell your personal information.

7. International data transfers

Fashion Factory sp. z o.o. is based in Poland, within the European Economic Area.

Your personal information may therefore be processed in Poland or in another country where our authorised representatives or service providers operate.

Where personal information is transferred internationally, we take appropriate steps to protect it. Depending on the destination, these steps may include relying on applicable adequacy regulations, recognised contractual safeguards or other legally permitted transfer mechanisms.

You may contact us for further information about the safeguards used for international transfers.

8. How long we keep your information

We normally retain information submitted in connection with an offer for up to 24 months after your last interaction with us, unless:

you withdraw your consent earlier;
a longer period is required to administer an order or commercial relationship;
we are required to retain it by law; or
it is needed to establish, exercise or defend a legal claim.

When you withdraw your consent, we will stop using your information for the communications covered by that consent.

We may retain a minimal record of your withdrawal or opt-out request for as long as reasonably necessary to ensure that your communication preferences continue to be respected.

9. How we protect your information

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is limited to people and service providers who need it for the purposes described in this Privacy Notice.

Although we take reasonable precautions, no website, email transmission or electronic storage system can be guaranteed to be completely secure.

10. Your data protection rights

Subject to applicable data protection law, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of how we process your information;
receive certain information in a portable format;
object to processing based on legitimate interests;
object at any time to the use of your information for direct marketing;
withdraw your consent at any time;
lodge a complaint with the relevant data protection authority.

These rights may be subject to certain legal conditions and exemptions.

To exercise any of your rights, contact us at [email protected]. We may need to request additional information to confirm your identity before completing your request.

11. Withdrawing your consent

You may withdraw your consent at any time by:

using the unsubscribe or opt-out option included in our communication;
replying to the message you received and asking us not to contact you again; or
emailing [email protected].

It will be as easy to withdraw your consent as it was to provide it.

After receiving your request, we will stop the communications covered by your consent as soon as reasonably possible.

12. Automated decision-making

We do not use the information submitted through this form to make decisions about you based solely on automated processing that would produce legal or similarly significant effects.

13. Complaints

We encourage you to contact us first if you have concerns about how we process your personal information.

If you are located in the United Kingdom, you also have the right to complain to the:

Information Commissioner’s Office — ICO

If you are located in the European Economic Area, you may complain to the data protection authority in the country where you live or work. Our principal supervisory authority in Poland is the President of the Personal Data Protection Office — UODO.

Making a complaint does not affect any other legal rights available to you.